Are you a manufacturer or trading company?
We are a Full-stack Solution Provider & Core Equipment Manufacturer. Apart from the racks, all other core products are developed and manufactured by us, including shuttles, AGVs, and the software system. Therefore, system compatibility is fully guaranteed.
What is your standard color, and do you offer customized colors?
Our standard colors within the RAL system are orange, blue, yellow, and grey. For customized colors, please advise the specific RAL numbers.
What is your core advantage?
We have an 80-person engineering team that can design and develop systems according to specific customer requirements. In addition to manufacturing quality racks, we develop and produce all other core hardware and software components, including shuttles, AGVs, RGVs, AMRs, and management systems.
What is your packaging standard?
Usually, all components are loaded into containers manually to maximize container space utilization. We can provide wooden pallet packaging for individual items if needed, which may incur an additional charge.
Can you deploy an installation team overseas?
Yes, we have three international construction teams that can travel to various countries to handle installation requests.
How many years of warranty do you provide on your rack components?
We standardly offer a 3-year warranty. We have many clients who purchased our racking systems more than 10 years ago and continue to use them with full satisfaction.